Study: H-E-B named second-best grocer in the nation, behind Amazon

H-E-B was named the second-best grocery chain in the nation, according to a study from dunnhumby.

H-E-B was named the second-best grocery chain in the nation, according to a study from dunnhumby.

Courtesy of H-E-B LP

H-E-B has done it again. The San Antonio-based company was named the second-best grocery retailer in the nation – just behind Amazon in a recent study from Dunnhumby, a UK-based global consumer research company. Last year, Amazon dethroned H-E-B from its top spot in the survey.

In 2020, H-E-B claimed the first place title in Dunnhumby's Retailer Preference Index, which uses grocery customer surveys and financial reports to rank the top-performing grocers nationally. It was the first time H-E-B took the No. 1 spot. The grocer giant previously ranked at No. 4 in 2018 and 2017.

While second place isn't first, let's not underestimate how our local H-E-B beat giant companies like Costco, Walmart, Target, and Publix. From the 2022 report, Dunnhumby used the following seven drivers of customer preference for its ranking:

  • price
  • quality
  • digital
  • operations
  • convenience
  • discounts rewards
  • information and speed

The report stated H-E-B maintained its spot at number two because it continues to "display its strategic superiority over the competition by holding its ground on its traditionally strong balance of great price perception and great quality perception." The report added H-E-B is driven by its best-in-class private brand, while also making some of its biggest improvements during the coronavirus pandemic on the digital side. 

During the start of the pandemic in 2020, H-E-B  had a quick coronavirus response that led to the company maintaining a steady hand amid the COVID-19 chaos by implementing product limitations and rolling out a social distancing plan weeks before any other chain. It had such a quick response that H-E-B was named Grocer of the Year for its efforts during the pandemic in the annual Dive Awards, a grocery industry publication. 

In the words of a famous Bring It On line, "Second Place? Hell Yeah!"

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